The key to high performance lies in understanding the unique combination of behaviors that customers value.

Learn more! Subscribe to our e-mail list »

Customer Service Skills

Working with customers can often be a challenge. Only people that have dealt with customers really know how challenging (and rewarding) the job can be. PLS has developed two unique programs to strengthen employee confidence and ensure customer satisfaction:

Each program is built to strengthen the delivery of customer service. Whether internal or external it is important to know your customer’s expectations and how you can improve your delivery quality.

These programs help customer contact personnel effectively identify needs, defuse potentially difficult situations and create the best possible service experience. Each program include your business environment and product or service situations.

For more information or complete course descriptions, contact us at 800.827.7576, or e-mail us at

For more information about our services, or to learn how your organization can benefit from a partnership with PLS, please contact us via email at, or by phone at (800) 827-7576.